.....But It's Raining

Hello out there, Hope all is well with the world today. Rain, snow and high winds are pretty much the only three elements that can ruin any window cleaners day. If you have been in the window cleaning business long enough and have employees as great as ours who are willing to tough it out and still show the utmost respect for a customers home; you know windows can be cleaned just as well on a rainy day as a bright, sunny day. Try explaining that concept to a customer who is terrified of spots, dirt and water.
There are a few magic words that can fix this most times. "We offer a RAIN GUARANTEE" IF the customer notices any spots or streaks after the rain stops they can call us back and we will fix it for (ready for the dirty four letter word?) FREE.. Yea I know I'll wash my mouth out with soap later but for now the goal is to keep work on schedule. We don't offer guarantees like this unless we are sure about our competence and ability. Look at it this way either way the customer wins.. the job is either done to perfection the first time or we come back out for free to touch up any spots. If that happens (which it rarely ever does) we lose out the customer still ends up with clean windows and no extra money out of pocket.
Logic tells us that no one would call out of work, expect the coffee shop or the cable guy to shut down because it's raining so why is it so crazy for window cleaners to keep working? Would anyone stop taking care of their families or tolerate anyone doubting your ability to do so because of the weather?? I don't think so.
Window cleaners need to find ways to make customers trust that we know what we are doing and that we can and will complete the job to their satisfaction with the most respect shown at all times despite the weather. If we can't the alternatives are: don't work, sit around singing the "rain, rain go away" song or find out how to do the indian rain dance in reverse. I don't know about you but I don't really know all the words to that song nor do I have any connections in the rain dance department, soo.......

Until next time enjoy the weather and best of luck to you all,
The Appointed One